KARAMANIS KOUFETOPIIA LTD
Who we are
We are “KARAMANIS KOUFETOPIIA LTD”, with the distinctive title “Candy Co.”, VAT Number: EL800504204, which is based in the Industrial Area of Mandra Attiki and Peloponnisou Street with GR-19600- P.o.box 2035, email: [email protected] and Telephone: 2105907826. The company was founded in 1968 with the main business of producing and trading coated sugar (sugar dragees) but also trading other types of confectionery.
In the context of its commercial activity and for the fulfillment of its statutory purposes, our Company collects, maintains and processes your personal data.
The purpose of this policy is to provide you with information about how our personal data is collected and processed by our Company.
The basic principle of our Company is the respect of the privacy of your personal data, so we are committed to protecting them and keeping them safe.
1. THE DATA WE CREATE FOR YOU.
Personal data means any information or item related to a person from which that person can be identified. It does not include anonymous data, that is, the person’s identity has been removed (eg, have been encrypted or aliases have been used).
We may therefore collect, use, store and transfer various kinds of personal data that we have grouped as follows:
• Identity information includes, but is not limited to, the name, surname, username or similar identifier.
• Contact details include address, street, city, postcode, phone number, mobile phone number and e-mail address.
• The financial figures include, but are not limited to, the VAT number.
• Transaction data includes indicative details of the products you have purchased from us.
• Marketing and communications data includes, but is not limited to, your preference for marketing actions by us and companies that provide support services for your marketing and communication purposes and your communication preferences.
2. HOW IS YOUR PERSONAL DATA COLLECTED.
We use different methods for collecting data from and for you, among others:
(a) Direct interactions.
You may provide us with the Identity, Contact, Financial and Trading Information, by filling out forms, by post, by telephone, electronically or otherwise.
This includes personal data you provide when:
• Apply for information about our products.
• You are interested in working with us
• You visit our site.
• Ask for a financial offer and a price list to be sent to you.
• Participate in a contest, promotion or research.
• Send email
b) Third parties or public sources.
We may receive personal information about you from a variety of third parties, including public sources, as listed below:
• Identity, communication, financial information and transactions from technical support and payment service providers.
3. HOW WE USE YOUR PERSONAL DATA.
Your personal data is collected for the following purposes:
(a) For the execution of the contract, for customer service and the general fulfillment of all our contractual obligations (eg handling, delivery and delivery of shipments / orders, transport of shipments by means of transport to third parties upon your request) invoicing, collection of claim, payment processing, answering queries you have asked us, etc.)
b) Customer Satisfaction Survey for statistical purposes and for general improvement of our company and our relationship with you
(c) transfer to a shipping company working with you to transport your shipment.
d) to fulfill all our statutory obligations (for example, issue of documents, keep them under review by the relevant tax office, etc.) in order to respond to legal procedures / requests from competent authorities for information (indicatively , breaches of law, criminal or other offenses / violations, etc.)
e) if you give your consent, to promote products and services (newsletters, sms etc) and to conduct a market research.
4. NOTIFICATION OF YOUR PERSONAL DATA – INTERNATIONAL TRANSMISSIONS – THIRD PARTIES.
Your personal data for the purposes of 3 (a) and the legitimate interest of the company in the collection of its outstanding claims may be passed on to a co-operating collector of receivables. For the purposes of 3 (b), they may be passed on to companies that may provide support services for the purpose. For the purpose (3c), they will be forwarded to the cooperating transport company. For the purpose (3d), they may be forwarded to the relevant Authority. For the purpose (3e), subject to your consent, other than KOUFETOPOIA KARAMANIS LTD and to companies providing its supportive services for the above purpose, may be forwarded and / or to companies providing them with supportive services for the above purpose .
We will obtain your explicit consent before sharing your personal data with any third party for marketing purposes.
You may ask us or third parties to stop sending you marketing messages at any time by following the exclusion links in any marketing message sent to you
In any case of disclosure or transmission of your personal data, we require all third parties to respect the security of your personal data and process it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and we only allow them to process your personal data for specified purposes and in accordance with our guidelines.
Supportive service providers refer to service providers providing IT and systems management services, professional consultants including lawyers, bankers, auditors and insurers providing advisory, banking, legal, insurance and accounting services.
Our services, products and our website do not target children under the age of 16. We do not knowingly process Personal Data of children under the age of 16.
The personal data we collect from you may be transferred outside of the European Economic Area (EEA).
They may also be processed by staff working outside the EEA and working for us or for one of our suppliers or contractors. Non-EEA territories may not have equivalent legal protection to those in the EEA, but we are required to ensure that suppliers and parties outside the EEA continue to take all the measures that are reasonably necessary to ensure that your data is dealt with security and in accordance with this Policy. By submitting your personal data to us, you agree to this transfer, storage or processing.
Please contact us if you would like more information about the specific mechanism we use when transferring your personal data from the EEA.
5. HOW WE PROTECT YOUR PERSONAL DATA.
All the information you provide us is stored and transmitted securely and every transaction is protected by the appropriate technology. Once we receive your information, we will use strict security procedures and features to try to prevent any unauthorized access.
We have put in place the appropriate technical and organizational measures to prevent any loss, use or access to your personal data in unauthorized manner, change or disclosure. In addition, we restrict access to your personal data to those employees, associates, contractors and other third parties that are strictly necessary, who will process your personal data only in accordance with our instructions and will be subject to a confidentiality obligation.
We have put in place procedures to deal with any possible violation of personal data, and we will notify the appropriate auditors of any breach and you in the event that the risk of any breach is high assessed.
6. YEAR TIME WE TRANSMIT YOUR PERSONAL DATA.
Your personal data will be stored and will only be used for the purposes specified above and for the reasonable period of time required to fulfill the purpose. While, where you have given your consent, until your revocation on your behalf.
In order to determine the appropriate period of personal data retention, we examine the quantity, nature and sensitivity of personal data, the potential risk of unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and if we can achieve these goals by other means within the applicable legal requirements.
In some cases, we make anonymous your personal data (so that it can no longer be associated with you) for research or statistical purposes, so we may use this information indefinitely without further notice to you.
7. YOUR RIGHTS
Your rights to process your personal data, which may be exercised under the conditions laid down in EU Regulation (2016/679), depending on the purpose and legal basis for their processing, are as follows:
a) Request access to your personal information. This allows you to receive a copy of the personal information we hold for you and check that we are legally processing it.
Request the correction of the personal data we hold for you. This allows you to correct any incomplete or inaccurate data we hold for you, although you may need to verify the accuracy of the new data you provide us with.
Ask for the deletion of your personal information. This allows us to ask us to delete or remove personal data where there is no reason to continue processing them. You also have the right to ask us to delete or remove your personal data where you have demonstrated your right to oppose processing (see below). Note, however, that we can not always be able to comply with the deletion request for specific legal reasons to be communicated to you, as appropriate, at the time of your application.
Request a limitation on the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following scenarios:
1) if you want to determine the accuracy of the data,
2) where the use of the data is not legal, but you do not want to delete it,
3) where you need to keep the data, even if we no longer require it, if you need it to establish legal claims, or
4) You have objections to the use of your data, but we need to verify if we have legitimate reasons to use it.
b) Deny the processing of your personal data for direct marketing purposes. In some cases, we can prove that we have compelling legitimate reasons to process your information that overrides your rights and freedoms.
c) Require the transfer of your personal data to you or to third parties. We will provide you or a third person who has selected your personal data in a structured, widely used, machine-readable form. Please note that this right applies only to automated information that you originally provided us with consent or where we used the information to perform a contract with you.
d) Revoke your consent at any time to process your personal data where it was due. However, this will not affect the legitimacy of any processing that took place before your consent was withdrawn. If you withdraw your consent, we may not be able to offer you certain products or services. We will advise you if this happens at the time you request your withdrawal of your consent.
No charge is normally required to exercise your rights.
You will not have to pay fees to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable charge if your request is clearly unfounded, repeated or excessive. Alternatively, we may refuse to comply with your request under these circumstances.
We may need to ask you for specific information to help us confirm your identity and to guarantee your right to access your personal data (or to exercise any of your other rights). It is a security measure that ensures that personal data is not disclosed to any person who is not entitled to receive it. We may also contact you to request further information about your request and to speed up our response.
We try to respond to all legitimate requests within a month. Occasionally, we may need more than a month if your request is very complex. In this case, we will duly inform you.
To exercise any of your rights, please contact 210 5907826.
You also have the right to file a complaint with the Personal Data Protection Authority, Kifisias 1-3, PC 11523, Athens, tel: 210 6475600, email: [email protected]
8. WAY OF COMMUNICATION
Koufetopiia Karamanis Ltd.
Postal address: Peloponnisou str, VIPA Mandra, Attiki, PC 19600-TΘ 2035
E-mail: [email protected]
T. 210 5907826, 210 5552917
F. 210 5911298
However, we would appreciate your choice of transferring your concerns before contacting the relevant supervisor, so please contact the Company’s Data Protection Officer at the following address: 210 5907826 or email: [email protected] for tips and explanations about processing your personal information and exercising your rights.
Last Review: 30/07/2018